Who verified it and when
When you mark the nonconformity as verified, ChainSec records who verified it and when.
Nonconformity management · For quality, environment and procurement
Manage nonconformities.
From discovery to closure.
Start with your spreadsheet or auditor’s template and keep your procedures in your management system. ChainSec keeps each supplier nonconformity’s source, owner, response, status and history together from discovery to documented closure.
From open to closed.
Open
Describe the issue and assign an owner.
Action taken
Record the response, root cause and action.
Verified
Check the result. Record who and when.
Closed
Close the case with its history retained.
Keep follow-up together
Your spreadsheet can be the starting point. Record the nonconformity against the supplier to keep its source, owner and status together.
Work with your management system
Let your existing procedures guide the work. If the complaint already exists in an ERP or management system, record its case reference in ChainSec.
Take the template further
A template helps you describe the finding. Then keep the supplier response, action and history through to closure.
01 · Record the finding
Give the nonconformity a clear starting point.
Record a complaint, audit finding, questionnaire response or other nonconformity against the supplier concerned.
- Source and severity
- Describe what happened and where the nonconformity was identified. Set the severity to low, medium or high.
- An owner for follow-up
- Assign an owner so it is clear who coordinates the follow-up.
- Directly from a flagged response
- Create a nonconformity from a flagged questionnaire response and keep the link to the answer that prompted the case.
02 · Investigate and act
Keep the response, cause and action together.
Record the supplier’s explanation, your root cause findings and the action taken. The evidence stays available for the next review.
Record the supplier response
Document what the supplier has said so their explanation stays with the nonconformity.
Describe the root cause
Record the underlying cause identified during your investigation.
Record action taken
Describe what has been done and update the status to Action taken.
Example: A delivery contains the wrong packaging material. Record the supplier’s explanation, the cause and the replacement of the material. Check the next delivery before verifying the action.
03 · Verify and close
Show what was checked and by whom.
Recording an action and verifying it are two steps in the follow-up. Record the verification and keep the history when the case is closed.
Closure with history retained
Follow the status from Open to Action taken, Verified and Closed. Changes remain in the nonconformity’s history.
If a case is closed without prior verification, this is recorded separately in the history.
04 · See the follow-up
See open nonconformities across your supplier list.
Work with an individual supplier or use the combined list to see which nonconformities need follow-up.
- Open nonconformities in your todo list
- Open nonconformities appear among the work that needs follow-up in ChainSec.
- One combined nonconformity list
- See nonconformities from all suppliers in the same list and open the case you need to work on.
- A reference to your existing case
- Record the case reference if the complaint is also handled in your ERP or management system.
Questions about nonconformity management.
What is supplier nonconformity management?
Supplier nonconformity management means recording an identified issue, assigning an owner, investigating its cause, following up the action and documenting how the case is closed. In ChainSec, the nonconformity stays with the supplier, including its source, severity, response, root cause, action and history.
Which types of nonconformity can we record?
You can select complaint, audit finding, questionnaire response or other as the source. The nonconformity is linked to the supplier and given a severity of low, medium or high.
Can a nonconformity be created from a questionnaire response?
Yes. You can create a nonconformity directly from a flagged questionnaire response. The case retains its link to the original answer.
Can we keep using our ERP or management system?
Yes. Record a case reference in ChainSec if the complaint is already handled in your ERP or management system. ChainSec keeps follow-up with the supplier, while your existing procedures can remain in your management system.
How are verification and closure recorded?
When a nonconformity is marked as verified, ChainSec records who verified it and when. The history remains after closure. If the case is closed without prior verification, this is recorded separately in the history.
Where can we see nonconformities that need follow-up?
Open nonconformities appear in the todo list. There is also a combined nonconformity list across all suppliers, and you can follow each case on the relevant supplier.
See how a nonconformity is followed through to closure.
We show how to record the finding, document the supplier response and action, and keep verification and history with the supplier.